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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Taffany Van RossenService Delivery DirectorStefanini

Taffany Van Rossen is currently the service delivery director at Stefanini, where she's responsible for overseeing multiple global accounts as well as regional CX development, employee engagement and transformation. She has more than 20 years of experience managing service desks and deskside teams, with an eye on customer experience. Tiffany recently cocreated a global strategic approach to customer experience advocacy, launched at Stefanini in 2017.