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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Bob RoarkVP, Service Management NuAxis Innovations

Bob Roark is the VP of service management for NuAxis Innovations, where he helps transform and optimize the customer experience for both the NuAxis team and their client organizations. With a broad range of technical and business experience across multiple industries, his positive approach to empowering, coaching, and developing colleagues drives business value for all stakeholders by fostering a culture of collaboration and customer-centricity. Bob received his MBA from Western Governors University and holds several industry-leading certifications, including ITILv3 Expert, PMP, HDI Support Center Director, Microsoft Certified Systems Engineer, and ISACA Certified Information Systems Auditor. He was also a recipient of a CX Impact Award for Outstanding Professionals from the Customer Experience Professionals Association (CXPA).