Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Robert NorrisSr. Business Process Consultant, ITS PartnersITS Partners

Rob is an ITSM and Training professional with more than 20
years' of progressive experience in corporate America
innovating Service Management initiatives. With a firm
belief that we should take our work, not ourselves, too
seriously, he brings a real passion for customers and

Rob earned his Bachelors Degree in Psychology and Masters
Degree in Business Education. Finding that wasn't enough to
satisfy his curiosity about people and processes, he now
holds certifications in ITIL, Cobit, Lean Six Sigma, NLP
Master Practitioner and Trainer, Master Hypnotherapist, and
NLP Master Coach.

Currently, Rob is Sr Business Process Consultant at ITS Partners and Owner of Sirron Design
which delivers NLP-based training and coaching, specializing
in customer service and business communication skills.