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Robert NorrisSr. Business Process Consultant, ITS PartnersITS Partners

Rob is an ITSM and Training professional with more than 20
years' of progressive experience in corporate America
innovating Service Management initiatives. With a firm
belief that we should take our work, not ourselves, too
seriously, he brings a real passion for customers and
communication.

Rob earned his Bachelors Degree in Psychology and Masters
Degree in Business Education. Finding that wasn't enough to
satisfy his curiosity about people and processes, he now
holds certifications in ITIL, Cobit, Lean Six Sigma, NLP
Master Practitioner and Trainer, Master Hypnotherapist, and
NLP Master Coach.

Currently, Rob is Sr Business Process Consultant at ITS Partners and Owner of Sirron Design
which delivers NLP-based training and coaching, specializing
in customer service and business communication skills.

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