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Josh NaylorIT Service Delivery ManagerNorthwestern University

During more than two decades as an IT professional in higher education, Josh Naylor has led employees across multiple functional areas, including the service desk, computer center marketing and communications, learning environments, instructional technology laboratory, network operations control center, multiple call centers, telecommunications provisioning, and hardware/software support. He has re-engineered processes and identified opportunities for optimization of resources across the organization utilizing Lean Six Sigma principles. He's well-versed in Lean Six Sigma, ITIL, DevOps, business process improvement, and management theory.

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