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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Monica MorrisonManager, ITSM Process ImprovementCareFirst Blue Cross Blue Shield

Monica Morrison is a dynamic, passionate leader with remarkable strategic vision and focus on customer satisfaction, process improvement, and solutions implementation. She has more than 23 years of experience implementing ITSM best practices that have improved service delivery and support in large companies as well as nonprofit organizations. Monica has extensive experience coaching and mentoring individuals and building strong, cohesive teams that achieve results. She holds ITIL and HDI Support Center Manager certifications and currently serves as the VP of Program Logistics for the HDI Capital Area chapter.