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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Beth JacobsenDirector of Customer CareWhen I Work

Beth Jacobsen has over 20 years of experience in the customer service industry, more than half of that time in the SaaS world. She's passionate about employee engagement, customer experience, scaling teams, and mentoring staff, and she's presented at national conferences on topics ranging from onboarding and employee recognition to communication skills and industry processes. Beth has been an HDI local chapter officer for the past eight years, and she's currently serving as the president of the PulseLocal Twin Cities chapter.