Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Jayne GerlachGroup Manager Restaurant Technology SupportThe Wendys Company

An accomplished manager and leader with equal passions for customer delight, employee satisfaction and process efficiencies, I’ve worked in the support industry at multiple software and quick-service restaurant companies and have a combined 25 years of experience in support centers. On the process efficiencies side, I have been instrumental in implementing ITSM tools at multiple companies, most recently Cherwell at Wendy’s. I was the Group Manager, Restaurant Technology Support at Wendy’s and responsible for developing processes, tools, relationships and teams to provide 7x24 world-class technical support. I’ve led the team’s growth from 17 to 135 people supporting 3032 corporate and franchise restaurants. Before joining Wendy’s, I worked at GXS (now OpenText) managing the support team (54 employees) delivering support to our global customers and Sterling Commerce (now IBM) leading a variety of global teams supporting 15,000 individuals and businesses.