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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Sue DurisCofounder and Director, Marketing and Customer ExperienceM4 Communications

Sue Duris is cofounder and director of marketing and customer experience of M4 Communications, a marketing and customer experience consulting firm that helps organizations build and grow their brands by coaching them how to be customer-centric, advising them on their digital transformation initiatives and collaborating with them to design omnichannel experiences that engage employees and deliver customer value. Sue received her MBA from the University of California at Irvine; she also writes and speaks regularly, and hosts #CXChat, a weekly Twitter chat about all things customer experience.

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