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Browse, filter, and select your list of sessions and activities. You can plan your schedule in advance and access it before and during the show via export or the conference app. This tool is provided for your convenience and does not guarantee admission to the sessions you select. Adding a session to your schedule does not register you for any preconference training or workshops.

Mitch BryantIS Operations Support ManagerNorton Healthcare

Mitch Bryant is the IS Operations Support Manager for Norton Healthcare in Louisville, KY. In this role, Mitch manages the Support Center Services teams as well as the Telephone Operators Support team. He has spent years managing support center involvement to meet the needs of growing organizations, and his support team has been awarded the HDI Pinnacle of Excellence for the last two years in a row. Mitch is an HDI Certified Instructor and certified HDI Support Center Manager; he also holds certificates in ITIL and KCS. He is the author of two HDI Focus Books: "Bridging the Gap to Your Customer" and "How to Handle Customer Complaints."