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Ben BrennanSenior IT Director & AuthorVerizon Media

Ben Brennan is Senior Director of IT at Verizon Media, author of Badass IT Support, and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and musician, Ben brought his unique background to the IT Support world in San Francisco a decade ago. Since then, Brennan has helped transform IT teams for some of the country's leading tech firms including Box, Yahoo, Twitter, Jawbone, and AOL, and now Verizon Media, showing them how great communication, clearly defined and measurable goals, and an irreverent sense of humor can revolutionize a company's IT Department.

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