HDI 2018 Schedule Builder

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Solutions Spotlight:The Two Boundaries that your Service Management Needs to Cross, Today! (ManageEngine)

Location: Solutions Spotlight Stage

Date: Thursday, April 12

Time: 1:30pm - 1:50pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Solution Spotlight

Vault Recording: TBD

IT teams, as drivers of digital transformation, are shackled by two rigid boundaries that prevent them from using their full potential to positively impact business operations.
Crossing boundaries within IT (Extensibility): IT service desk teams that constantly fine-tune their tailor-made processes require maximum flexibility and agility in process automation. But they are often shackled by traditional, rigid ITSM software that seldom offer customizations. This session identifies the nitty-gritty of what it takes for ITSM teams to take control and make service management automation work, at every level of operation using the new custom actions feature in ServiceDesk Plus.

Crossing boundaries beyond IT (ESM): IT teams, even if they overcome internal boundaries, still struggle to achieve synergy between departments within the organization, break free from silos, or centralize the end-user experience. The second part of this session explores how non-IT service management teams can leverage and adopt ITSM processes and technology to develop streamlined service management operations, with the rapid-start enterprise service desk offered by ManageEngine. (ManageEngine)