HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Solutions Spotlight: AI, Bots and Humans – The Future of Technical Support Journeys (Genesys)

Location: Solutions Spotlight Stage

Date: Thursday, April 12

Time: 2:00pm - 2:20pm

Pass Type: Conference and Expo Package - Get your pass now!

Track: Solution Spotlight

Vault Recording: TBD

Companies can start now to bring Artificial Intelligence, bots, digital channels, self-service, and humans together to deliver a more effortless personal experience. The session discusses how you can use AI to orchestrate an easier engagement journey - more personal and predictive as AI and humans work together.