HDI 2018 Schedule Builder

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Session 808: Bridging the Generation Gap of Business Expectations for IT

Matt Hooper (ITSM Evangelist , Ivanti)

Kristin Bathe (Director of IT, Diversified Communications Media Corp)

Location: Room 306/307

Date: Friday, April 13

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: The Executive Stakeholder Perspective

Experience Level: Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate

IT has gone through a massive transformation over the last decade. With organizations going beyond reducing the cost of operation to leveraging IT as a market differentiator, business demand has increased. The cultural impact of a highly technical and increasingly demanding generation in the workforce is also adding to rising expectations. What will this mean for support and for IT operations, and how can IT leaders prepare their teams? This session will show you all the trends that are leading to change, and help you understand where to focus as you look toward the future.