HDI 2018 Schedule Builder

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Session 807: The Future of ITSM

Stuart Rance (Service and Security Management Consultant, Optimal Service Management Ltd.)

Location: Room 309

Date: Friday, April 13

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: The Executive Stakeholder Perspective

Vault Recording: TBD

We can’t afford to continue offering and delivering the same IT we’ve been offering and delivering for years. IT organizations need to make major improvements in what they deliver and how they deliver it. In this session, Stuart Rance will explain how you can combine ideas from Agile, Lean, DevOps, ITIL Practitioner, and the Theory of Constraints with traditional ITSM practices, such as ITIL and COBIT, to embark on your journey into the digital future.