HDI 2018 Schedule Builder

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Session 804: Stayin’ Alive: Creating and Keeping a Strong KCS Culture

Liz Bunger (IT Support Knowledge Management Process Analyst , Paychex, Inc.)

Location: Room 317

Date: Friday, April 13

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: All

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: All

Rolling out KCS practices is the easy part; keeping a culture of knowledge sharing where employees want to participate is where things can get dicey. This session will show you how to create a culture that keeps KCS practices going long after rollout. You’ll learn how to create the culture before rollout, keep the culture engaging, and continually evaluate the state of your culture to keep your momentum going.