HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 803: Successful Global Communication with Your Team and Customers

Jan Dietz (Customer Experience Manager , Stefanini)

Location: Room 311

Date: Friday, April 13

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental/Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Learn how to make the most of the digital transformation to ensure you and your organization are ready to rapidly grow to deliver service anywhere in the world! This session will help you build a dynamic and innovative global team by incorporating the key ingredients for successful cross-cultural communication. You’ll engage in an interactive discussion to identify and understand cultural beliefs and values, develop cultural rapport and trust, organize productive interactions, use digital platforms to stay connected, and leverage the cultural diversity of your team.