HDI 2018 Schedule Builder

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Session 707: Taking Problem Management Seriously: You Can’t Afford Not to Support It!

James Bolton (President , ProPoint Solutions)

Location: Room 315

Date: Friday, April 13

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: The Executive Stakeholder Perspective

Experience Level: All

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: All

Problem management isn’t optional—you can either hop on the train or be left by the side of the tracks. All aboard this comprehensive session that begins by looking at case studies from industries that have experienced radical performance improvements by incorporating concepts found in problem management. Next, we’ll unpack the problem management process to better understand how it’s different from incident management. Our last stop will give you recommendations on how to sell, build, and deliver industry-transforming results through problem management.