HDI 2018 Schedule Builder

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Session 703: Outsourcing for Success: A Best Practices Blueprint

Richa Batra (Vice President of Student Services Operations, Blackboard)

Michael Zastudil (Director, Help Desk Services, Blackboard)

Location: Room 306/307

Date: Friday, April 13

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Advanced

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: Advanced

Are you thinking about outsourcing? Hold that thought and get to this session first! Richa Batra will share all the best practices for setting up your service desk with a partner and provide tips and recommendations for the all-important first year and the ongoing relationship. Though based on Blackboard’s expertise with higher education customers, you’ll leave with ideas and proven strategies that work for all industries—and a solid outsourcing plan that’s sure to grow and improve your service management program.