HDI 2018 Schedule Builder

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Session 702: Service Desk Metrics Go DevOps

Eric Krueger (Principal Consultant , StrataCom)

Location: Room 311

Date: Friday, April 13

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Putting Metrics To Work

Experience Level: Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate

Are you struggling to balance enhancing your IT systems with supporting them? DevOps to the rescue—or is it? Today’s organizations expect regular feature enhancements and a high level of service, which is why measuring outcomes and making improvements to your processes is essential. Learn how to tame the DevOps beast by using metrics to make real improvements in your development processes, while maintaining the service levels necessary for your infrastructure, and learn from real-world examples of companies that have used metrics to improve their DevOps processes.