HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 701: TECHTalk with Rae Ann and Rumburg

Jeff Rumburg (Managing Partner , MetricNet LLC)

Rae Ann Bruno (President , Business Solutions Training, Inc)

Location: Room 317

Date: Friday, April 13

Time: 9:00am - 10:00am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Evolving Desktop Support

Experience Level: Intermediate

Vault Recording: TBD

Audience Level: Intermediate

Need a definitive answer for how many techs you should have in desktop support? Are you searching for ways to stop last-minute requests, project tasks, and unnecessary escalations? Join us for the first-ever, exclusive TECHTalk session where industry giants Rae Ann Bruno and Jeff Rumburg will answer your burning questions. Walk away with a proven methodology for determining desktop support headcount as well as methods for identifying "shifting left" and getting out of the reactive grind to become more proactive and efficient.