HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 610: Measuring the Quality of Desktop Support

Deborah Monroe (CEO , Ignite Achievements Int’l)

Location: Room 316

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Evolving Desktop Support

Organization Maturity: Evolving/Proactive

Vault Recording: TBD

This interactive session will engage managers and supervisors to think about different ways and means to measure the quality of their desktop support staff. Join us for some productive brainstorming and discover a surprising metric that’s rarely factored into the customer experience. You’ll walk away with a firm understanding of what customers actually want from your support team, a clear-cut way to define important KPIs and metrics, and specific ideas to improve your ability to measure the quality of your team and their interactions with the customer.