HDI 2018 Schedule Builder

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Session 608: The Secrets to Analyst Engagement

Jeff Toister (President , Toister Performance Solutions)

Location: Room 311

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Reinventing The Customer Experience

Vault Recording: TBD

The connection between analyst engagement and outstanding service is widely known. Yet, the evil villain Disengagement has plagued service desks for years, sowing chaos through absenteeism, turnover, and poor performance. This interactive session will show you how to become the Service Desk Superhero who can ward off Disengagement once and for all. You’ll learn about why engagement initiatives fail, the analyst motivation secret that’s often overlooked, and all the critical points in the analyst engagement cycle.