HDI 2018 Schedule Builder

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Session 607: Creating Your Service Strategy

Jeremy Hart (Director of IT Professional Effectiveness, First American Corp.)

Location: Room 317

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: The Executive Stakeholder Perspective

Vault Recording: TBD

This roundtable session is designed to assist senior service leaders in creating and aligning their organizational service strategies with their businesses’ goals, objectives, and values. Via case studies, Jeremy Hart will identify the foundational components required for your service strategy and the benefits of having and utilizing a business aligned service strategy. You will walk away with the case study, the templates, the tools, and what you and your tablemates create based on your similar directional pursuits, current maturity, and prioritized areas for continuous improvement.