HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 606: The Secrets to Successful Support: HDI Award Finalists’ Panel Discussion

Dian Survance (IT Coordinator, Help Desk , Advocate Health Care)

Jill Weber (Support Center Specialist , Northwestern Mutual)

Location: Room 318

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Team Performance and Transformation

Experience Level: Fundamental/Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

What motivates support analysts and desktop support technicians to achieve greatness? Find out in this session! We’re bringing together HDI’s 2018 award finalists for a lively, moderated discussion where they’ll field questions and clue you in on the secrets of their success. Whether you’re a practitioner or manager, you don’t want to miss this opportunity to hear from an elite group of your peers and discover what they’re doing to provide an exceptional customer experience.