HDI 2018 Schedule Builder

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Session 605: Mapping the Incident Management Process: Blueprint for Success

Julie Mohr (Speaker & Author )

Location: Room 319

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference Workshop, Conference and Expo Package - Get your pass now!

Track: Process Optimization and Automation

Experience Level: Intermediate

Organization Maturity: Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate

Building successful processes is of paramount importance to an organization’s service management adoption strategy. It’s critical in both developing a clear strategy for process adoption and getting (often-elusive) cross-functional buy-in. In this session, you’ll find out how to map out the incident management process using a proven methodology that can take your organization from current state to a more mature process adoption.