HDI 2018 Schedule Builder

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Session 604: The Enterprise Service Desk: The Greatest Opportunity in a Generation!

Jeff Rumburg (Managing Partner , MetricNet LLC)

Location: Room 315

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: Advanced

Organization Maturity: Mature/Business Focus

Vault Recording: TBD

Audience Level: Advanced

ITSM is now a decades-old discipline. So why, then, do most company services— including human resources and facilities management—still operate with ad hoc processes and little understanding of key success factors? There’s an enormous opportunity for IT support professionals to provide leadership and enhance their careers by imparting the lessons of service management to non-IT enterprise services. This session will show you how! You’ll learn how IT can lead the way in enterprise services, identify success factors for the emerging enterprise service desk, and explore case studies in successful enterprise service management. The enterprise service desk is a once-in-a-generation career opportunity that’s not to be missed!