HDI 2018 Schedule Builder

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Session 603: Starting from Scratch: How to Create a Brand-New Team (Case Study)

Vicki Rogers (Consultant , Vicki Rogers)

Location: Room 306/307

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Intermediate/Advanced

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

If you’re looking to create a new service desk, this case study session is for you! We’ll walk you through the steps Amtrak took in initiating the leadership team, show you how the team developed and progressed, and share where they are now. You’ll leave with a list of key takeaways and considerations for any leader building and developing a new management team.