HDI 2018 Schedule Builder

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Session 602: Working and Tracking Time in Real-Time

Manuel Palachuk (President and Head Coach , Manuel Palachuk International)

Location: Room 320

Date: Thursday, April 12

Time: 4:00pm - 5:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Putting Metrics To Work

Experience Level: All

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: All

Every CRM, PSA, and ticketing system wants to supply you with great reports on your response time, bill-ability, and efficiency— but not one of them can do this unless everyone is working and tracking time in real time. Through detailed, real-world examples, you’ll see the profitability potential of any service model when time is tracked in real time. In the end, you’ll walk away with new time-tracking methods and an understanding of the ideal time-tracking increments for various industries.