HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 504: The New Incident Management

Charles Betz (Principal Analyst, Forrester)

Location: Room 317

Date: Thursday, April 12

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: Intermediate/Advanced

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

As IT becomes more and more critical to our well-being, we need to improve its operation. Digital transformation means that computer failures can be life and safety critical, and as DevOps practicing teams scale up, their needs for coordination expand as well. In fact, digital organizations of all kinds have started looking to a very different kind of "incident management"—like those practiced by fire, police, and other safety-critical professions. This session will shed new light on the aspect of digital collaboration and maturation and help you understand concepts from safety sciences as you review how current practices and tools are positioned for solving the problem of coordination at different scales.