HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 503: 10 Golden Rules of Service Desk Ticketing

Manuel Palachuk (President and Head Coach , Manuel Palachuk International)

Location: Room 316

Date: Thursday, April 12

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: Fundamental

For any service desk or managed service provider to stay competitive and profitable, they must have quality methods and processes for service delivery. This session focuses on the direct connection between the service delivery (ticketing) system and best practices for providing customer value that helps your business profit. You’ll learn the ten golden rules that can be the seeds to grow a new system or enrich your current one. Either way, this is the perfect opportunity to enhance your service delivery.