HDI 2018 Schedule Builder

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Session 409: DevOps 101: What the Service Desk Needs to Know

Location: Room 315

Date: Thursday, April 12

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: All

Organization Maturity: Evolving/Proactive

Vault Recording: TBD

Audience Level: All

What do you do when a user calls your service desk to report an issue about something new and you’re not aware of or prepared for the change? This is a real possibility with DevOps that helps establish an environment to enable smaller changes to be created faster and moved into production almost as quickly. Both software development and operations must be on the same page to make the process as painless as possible. This session covers the impact and changes necessary to allow the service desk to be current and fully support users. It presents both a tactical and strategic approach—so if agile and/or DevOps are a consideration in your organization, this is a must attend session.