HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 309: Seeing the Diamond in the Rough: Hiring and Coaching for Success

Melissa Jackman (Help Desk Manager , Duquesne University)

Location: Room 317

Date: Wednesday, April 11

Time: 3:00pm - 4:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental/Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Many times, employees possess a great deal of untapped talent that, once unleashed, can result in great accomplishments through an empowered, productive, and happy workforce. This session will show you the importance of staff development and some strategies for getting the most out of your employees through: goal setting, tools to choose the right employees for the right task, career roadmaps, succession planning, and more.