HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 308: Develop a Data-Driven Strategy to Mind-Blowing IT Support

Ben Brennan (Director, IT , Oath)

Location: Room 320

Date: Wednesday, April 11

Time: 3:00pm - 4:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Reinventing The Customer Experience

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

It doesn't matter how you think you're doing or what your metrics say, customer perception is reality—that’s what truly matters. This session features real-life examples of how giving customers a voice and building a data-driven strategy around their feedback transforms any team into an army of customer service rock stars. You’ll learn how to implement one simple, fast, change to your strategy that will wow your customers, as it’s done for the likes of Twitter, Oath, Yahoo, Box, and other companies whose IT support needs to be top notch for the company to succeed.