HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 304: Ask the Workforce Management Wizard

Todd Gladden, CWPP (SVP, US Operations, PlanMen Consultancy, LLC)

Location: Room 306/307

Date: Wednesday, April 11

Time: 3:00pm - 4:00pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: Intermediate/Advanced

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Got some burning questions about workforce management? Then you don’t want to miss this dynamic, informative session! This is your chance to ask the WFM Wizard anything and get tested and proven strategies and techniques for scheduling, staffing, and forecasting in your support organization. You’ll also have the opportunity to provide input and advice for your peers on how you handle workforce management situations in your organization.