HDI 2018 Schedule Builder

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Session 208: Rise of the Machines: How AI is Transforming IT and the Self-Service Experience

Ian Aitchison (Senior Director, ITSM, Ivanti)

Location: Room 310

Date: Wednesday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Reinventing The Customer Experience

Experience Level: All

Organization Maturity: Mature/Business Focus

Vault Recording: TBD

Audience Level: All

In tomorrow’s workplace, we’re all super-productive and self-sufficient, interacting and conversing with helpful machines, not humans. Sound good or sound crazy? In this future-facing session, you’ll explore the new and exciting innovations that are starting to transform the IT and end-user working experience. Join us and learn all about intelligent agents, virtual assistants, bots, conversational UIs, artificial intelligence, and algorithmic service automation. You’ll leave armed with the knowledge to build your own IT innovation roadmap—prepare to embrace the bots!