HDI 2018 Schedule Builder

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Session 204: Service & Support in the era of Digital Transformation

John Clark (Cross-Domain Solution Architect (CDSA), Microsoft)

Location: Room 311

Date: Wednesday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: Intermediate/Advanced

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

What worked in service and support just a few years ago won’t necessarily work today—and it certainly won’t be effective in the very near future. Businesses are digitally transforming with or without their IT organizations, which drives the need for more modern Agile and DevOps best practices. Telemetry, automation, security, support, and governance are now more and more available within services and applications. This session helps support leaders understand these new patterns and practices, and teaches you the skills your service and support team will need to succeed in our digital era of customer service.