HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 202: Using Customer Service Data for Continuous Improvement

Gina Montague (Manager, Support Services , Infinite Campus)

Location: Room 317

Date: Wednesday, April 11

Time: 11:30am - 12:30pm

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Putting Metrics To Work

Experience Level: Intermediate/Advanced

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Are you consistently hitting your customer satisfaction target? Do you even have a target? This session will review the best practices of implementing a customer satisfaction survey and show you how to assess your customer satisfaction data to incorporate process changes, training, coaching to drive performance towards exceeding your customer satisfaction goal.