HDI 2018 Schedule Builder

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Session 110: The Service Desk’s Role in the Cyber Security Kill Chain

James Stanger (Chief Technology Evangelist, CompTIA)

Location: Room 306/307

Date: Wednesday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Masters

Experience Level: Intermediate/Advanced

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Over the past few years, we’ve heard sad (and sometimes tall) tales about the latest zero day, DDoS, vendor impersonation, and social engineering attacks. However, details concerning these incidents are often left out of the reports—like how companies respond to security incidents. After thorough review and discussion of several case studies—focusing on what went right (and wrong)—you’ll learn how the service desk fits into the security kill chain.