HDI 2018 Schedule Builder

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Session 109: Quick Fixes for Analyst Performance Challenges

Jeff Toister (President , Toister Performance Solutions)

Location: Room 317

Date: Wednesday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental/Intermediate

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Help desk leaders are constantly trying to get the best performance from their analysts, but for many, success remains elusive. This interactive session will show you how to use a simple, nonproprietary tool to diagnose and resolve common performance challenges. You'll discuss some common obstacles to great performance, identify steps you can take to determine the root cause, and discover straightforward fixes to help analysts unlock their hidden potential. You'll leave this session with practical ideas that can be implemented immediately.