HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Session 108: How to Think Like a Customer

Greg Sanker (CIO, Oregon Department of Administrative Services)

Location: Room 311

Date: Wednesday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Reinventing The Customer Experience

Experience Level: Intermediate

Organization Maturity: Evolving/Proactive

Vault Recording: TBD

Audience Level: Intermediate

Dealing with customers is no longer the exclusive domain of service desk and relationship managers. At the speed of business today, it takes the whole IT team to deliver customer-enabling IT services. So, do your customers feel like IT doesn’t understand them? Then this session is for you! Help your IT team think like your customers in this lighthearted session that takes you on the other side of the fence for a revealing view of IT from the customers’ perspective.