HDI 2018 Schedule Builder

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Session 103: 3 Tips to Take Your Service Desk to the Next Level

Ryan Ogilvie (ITSM Practitioner, Inter Pipeline)

Location: Room 316

Date: Wednesday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Service Desk Foundations

Experience Level: Fundamental/Intermediate

Organization Maturity: Evolving/Proactive, Immature/Reactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

One of the challenges of managing a service desk is seeing past the volume of work to improve upon service delivery. All the good intentions in the world won’t move the needle in the direction your business wants. In this session, you’ll find out how Inter Pipeline went from service obscurity to trusted advisor with all business units. Learn how to assess the current state of your service desk and build a solid strategy, and leave with a list of tasks to take back to your office for immediate implementation.