HDI 2018 Schedule Builder

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Session 102: Dashboards 101

Phyllis Drucker (Senior Consultant , Linium)

Location: Room 310

Date: Wednesday, April 11

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Putting Metrics To Work

Experience Level: Fundamental/Intermediate

Organization Maturity: Evolving/Proactive

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Many of today's service management tools come equipped with the ability to create customized dashboards, but with the wide variety of reports available, it can be a challenge to select the right combination of data to display. In this session, you’ll learn how to design dashboards that provide just enough information without overwhelming your audience. Phyllis Drucker will demonstrate several aspects of dashboard creation, and you’ll discuss ways to mix the different types of measures to achieve the results you need. You’ll leave this session with a dashboard framework you can use to create a robust set of metrics to support your service management and delivery needs.