Code of Conduct

Purpose

HDI believes our community should be truly open for everyone. As such, we are committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.

This code of conduct outlines our expectations for participant behavior as well as the consequences for unacceptable behavior.

We invite all sponsors, volunteers, speakers, attendees, media, exhibitors and other participants to help us realize a safe and positive conference experience for everyone.

Expected Behavior

  • Be considerate, respectful, and collaborative.
  • Refrain from demeaning, discriminatory or harassing behavior and speech.
  • Be mindful of your surroundings and of your fellow participants. Alert conference organizers if you notice a dangerous situation or someone in distress.

Unacceptable Behavior

Unacceptable behaviors include: intimidating, harassing, abusive, discriminatory, derogatory or demeaning conduct by any attendees of HDI and related events. Many HDI venues are shared with members of the public; please be respectful to all patrons of these locations. Harassment includes: offensive verbal comments related to gender, sexual orientation, race, religion, disability; inappropriate use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or following; harassing photography or recording; sustained disruption of talks or other events; inappropriate physical contact, and unwelcome sexual attention.

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated whether by other attendees, media, speakers, volunteers, organizers, venue staff, sponsors, or exhibitors.

Anyone asked to stop unacceptable behavior is expected to comply immediately.

If a participant engages in unacceptable behavior, the conference organizers may take any action they deem appropriate, up to and including expulsion from the conference without warning or refund.

What to do if You Witness or are Subject to Unacceptable Behavior

If you are subject to unacceptable behavior, notice that someone else is being subject to unacceptable behavior, or have any other concerns, please notify a conference organizer as soon as possible. All reports will remain completely confidential.

The HDI team will be available to help participants contact venue security or local law enforcement, to provide escorts, or to otherwise assist those experiencing unacceptable behavior to feel safe for the duration of the conference. You can report unacceptable behavior to any member of staff. Staff can be found in the Show Office onsite or you may email one of the contacts below.

Scope

We expect all conference participants (sponsors, volunteers, speakers, attendees, and other guests) to abide by this code of conduct at all conference venues and conference-related social events.

Contact Information

Joy Sobhani, Event Director

 
 
 
 
HDI 2017 Annual Conference & Expo | Pre-5: HDI Support Center Team Lead (Mon- Tue)

 

HDI 2017 Schedule Builder

View, browse and sort the list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via export or with the Mobile App, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend.
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  • Pre-5: HDI Support Center Team Lead (Mon- Tue)

    Session Code:  18
    Location:  TBD
    Experience Level: Intermediate, Advanced
    Pass type: Workshop - Get your pass now!

    The support center team lead serves as the communication link between the team and the manager as well as the first point of internal escalation for the customer. HDI's Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of a team’s day-to-day operational activities. This course is designed for support professionals who need to develop fundamental management and leadership skills. What You Will Learn: Essential team lead management and leadership skills The importance of service level agreements and operational level agreements The ITIL processes of incident, problem, change, release, asset, and configuration management An overview of security management and knowledge management Strategies for managing conflict The essentials of people management: hiring, scheduling, evaluating, and retaining employees An eight-step method for effective coaching Proven team-building and motivational techniques Essential performance metrics and key performance indicators Who Should Attend: Technical support professionals who must understand support center processes and best practices and master important daily functions, such as quality assurance monitoring, coaching, and escalation management. Two-Day Course Includes: Instruction, online certification exam, breakfast, and breaks NOTE: Pre-conference workshops require advance registration.