HDI 2018 Schedule Builder

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Pre 12: Creating a Service Catalog That Just Works

Andy Rivers (Senior Advisor , Beyond20)

Location: Room 319

Date: Tuesday, April 10

Time: 9:00am - 3:30pm

Pass Type: Conference Workshop - Get your pass now!

Track: One Day Workshop

Vault Recording: TBD

Creating a service catalog is a deceptively complex task. From capturing stakeholder perspectives to gathering end-user feedback, a lot of work goes into making an effective service catalog. This workshop will help you create your first service catalog or revamp an existing one. You’ll leave with a deep understanding of what service is, examples that can be used in your environment, a framework for developing/refining your service catalog, and a roadmap for handling new and retiring services through portfolio management.