HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Pre 1: HDI Support Center Director

John Custy (President , JPC Group)

Location: Room 114

Date: Sunday, April 8

Time: 8:00am - 3:30pm

Pass Type: Conference Workshop - Get your pass now!

Track: Three Day Workshop

Vault Recording: TBD

This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.