HDI 2018 Schedule Builder

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Keynote: Experience as the North Star: Don't Lose Your Way with Your Customers (Warren Tomlin); Featured Awards: HDI Team Excellence, CSAT Elite 50

Location: Grand Ballroom

Date: Wednesday, April 11

Time: 4:15pm - 5:30pm

Pass Type: Conference Workshop, Conference and Expo Package, Executive Connections - Get your pass now!

Track: Keynote

Vault Recording: TBD

Transformation is hard—really hard. In our modern world, your customers are experiencing change and expecting new innovations in products and services at unprecedented levels. When it comes down to it, the only point of differentiation left today is the experience itself. By sharing stories of his professional observations and personal anecdotes, IBM’s former global chief innovation officer, Warren Tomlin, will show how your organization can use experience as the North Star to guide you through this complex, digital world. In the end, you’ll have everything you need to understand, drive, and implement a revolutionary customer experience.