HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

CANCELLED Session 810: Driving Collaboration, Teamwork, and Employee Satisfaction with Innovative Workflow (Case Study)

Bruce Nelson (Director, Customer Support Services, Ricoh)

Location: Room 319

Date: Friday, April 13

Time: 10:15am - 11:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Process Optimization and Automation

Experience Level: All

Organization Maturity: Mature/Business Focus, Evolving/Proactive

Vault Recording: TBD

Audience Level: All

In this session, you’ll find out how to move away from the traditional model of technical support and embrace new technologies that enable collaboration and teamwork, innovative routing, instant escalations, increased resolution rates, employee satisfaction, and a process that customizes the support process by leveraging developers and programmers.