HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Breakfast Briefing 5: Becoming a Tech Support Concierge

Adam Hohbein (Team Leader, Group Technical Support, Ameritas – GTS)

Location: Room 309

Date: Wednesday, April 11

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package, Executive Connections - Get your pass now!

Track: Breakfast Briefing

Vault Recording: TBD

The Ameritas – GTS team has won the HDI CSAT Elite 50 award three times in the past five years, never dropping out of the top five. What’s Ameritas’s winning combination? A great team, a well-run service desk, and a strong focus on customer service. We’re a true tech support concierge. How can you build your own winning tech support concierge? Attend this session to hear Ameritas’s story, and leave with the knowledge and tools to help your team move to the top of the list.