HDI 2018 Schedule Builder

View, browse and filter the list of sessions by pass type, track,customer volume and experience level. With this Scheduler Builder, you can plan your schedule in advance and access it before and during the show via export or with the HDI 2018 conference app, once live. Using this tool is for your convenience and does not commit you to the selected sessions.

Breakfast Briefing 11: Shape the Future of Customer Service with Artificial Intelligence

Bobby Amezaga (Sr. Director, Service Cloud Product Marketing, Salesforce)

Location: Room 311

Date: Thursday, April 12

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Breakfast Briefing

Vault Recording: TBD

Artificial Intelligence is accelerating the shift in the way we engage and work. If used properly, these technologies will help us elevate the customer service experience for service agents, managers, and customers. Join us as we explore how to harness the power of Artificial Intelligence using an agile and robust CRM platform to drive productivity, scale, and customer success with Service Cloud, the world's #1 platform for service