HDI 2018 Schedule Builder

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Breakfast Briefing 10: It Shouldn't be This Hard! Providing Better Support With Less Resources

Pete Zeinoun (Director of Products, Remote Support, LogMeIn)

Location: Room 319

Date: Thursday, April 12

Time: 7:30am - 8:15am

Pass Type: Conference and Expo Package - Get your pass now!

Track: Breakfast Briefing

Vault Recording: TBD

There rarely is a time where you come to work and are told that you now have more budget and more resources. Especially in the world of support, this never happens! But what does happen is technology changes, demands increase, and everything is expected to be done fast! IT and support desk professionals are struggling to meet these challenges, including keeping end users happy, lowering costs, and more. In this session we will discuss how by utilizing the right team, the right processes, and the right technology, you can not only prosper in a world or reduced budgets, but thrive!